Terms of service

Last Updated: October 17, 2026

Welcome to RenovOfficial.com and Stembulbs.com.

Both websites are operated by RENOV OFFICIAL LIMITED, the legal business entity responsible for the operation of these online stores.

Throughout these Terms of Service, the terms "we," "us," "our," and "Company" refer to RENOV OFFICIAL LIMITED.

These Terms of Service govern your access to and use of both websites, including their content, products, services, features, and transactions.

By visiting either website, creating an account, or purchasing a product, you agree to comply with these Terms of Service and any applicable policies referenced herein, including our Privacy Policy, Return and Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our websites.

If you do not agree with these Terms, please discontinue using our services.

SECTION 1 - ONLINE STORE TERMS

By accessing our websites or placing an order, you confirm that:

  1. You are legally permitted to enter into a purchase agreement in your jurisdiction, or have the required authorization from a parent or legal guardian.

  2. You will use our websites and products only for lawful purposes.

  3. You will not violate applicable laws, intellectual property rights, or other legal obligations.

  4. You will not transmit malicious software, viruses, or harmful code.

  5. You will provide accurate information when creating an account or placing an order.

We reserve the right to suspend or terminate access when a user materially violates these Terms, subject to applicable laws.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or cancel services or transactions where there is a legitimate business, legal, security, or fraud prevention reason.

Customers agree not to:

  • Reproduce or commercially exploit website content without authorization.

  • Attempt unauthorized access to our systems.

  • Interfere with the operation or security of our websites.

  • Misuse our customer support, payment, or ordering services.

Information transmitted through our websites may pass through third-party networks and service providers.

We take reasonable steps to protect customer information and use appropriate security measures for payment processing and sensitive data.

Section headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 3 - ACCURACY AND AVAILABILITY OF INFORMATION

We make reasonable efforts to ensure that information displayed on our websites is accurate, complete, and up to date.

However, occasional errors may occur in product descriptions, availability, technical specifications, pricing, or other website content.

We reserve the right to correct inaccurate information when identified.

Customers are encouraged to review product details before purchasing and contact customer support if clarification is required.

Nothing in this section limits a customer's legal rights where goods or services are inaccurately described.

SECTION 4 - PRODUCTS, PRICING, AND SERVICE MODIFICATIONS

Product prices, specifications, availability, and promotional offers may change without prior notice.

We reserve the right to:

  1. Update product prices and descriptions.

  2. Introduce or discontinue products.

  3. Limit product availability or purchasing quantities where reasonably necessary.

  4. Modify website features and services.

  5. Correct genuine pricing or product information errors.

Price changes will not automatically alter an already accepted purchase agreement.

If a material pricing or availability error affects an order, we may contact the customer to offer a correction, alternative, or cancellation with an appropriate refund, subject to applicable law.

SECTION 5 - PRODUCTS AND SERVICES

Products sold through our websites may be supplied by different brands, manufacturers, distributors, or fulfillment partners.

Product availability, specifications, warranties, and delivery times may vary.

We make reasonable efforts to display accurate images, colors, dimensions, and descriptions.

However, actual colors and appearance may differ slightly due to screen settings, lighting, or manufacturing variations.

Customers should carefully review the product page before purchasing.

Returns and refunds are governed by our Return and Refund Policy, together with any mandatory rights provided by applicable consumer protection laws.

Nothing in these Terms excludes statutory protections concerning defective, damaged, or misdescribed goods.

SECTION 6 - BILLING, ORDER INFORMATION, AND PAYMENTS

Customers agree to provide accurate and complete billing, shipping, payment, and contact information.

We reserve the right to verify transactions and take reasonable precautions against unauthorized purchases or suspected fraud.

An order confirmation acknowledges receipt of an order but does not necessarily mean that fulfillment has begun.

If an order cannot be fulfilled, we will notify the customer and arrange an appropriate refund or alternative resolution.

Order Cancellations

Customers may request cancellation within 5 days of placing an order, provided the order has not already been dispatched or assigned a tracking number.

Once dispatched, the order may need to be returned after delivery in accordance with our Return and Refund Policy.

Returns and Refunds

  • Eligible return requests must be initiated within 65 days of receiving the product.

  • Standard returns must meet the relevant eligibility requirements.

  • A 10% restocking fee applies to eligible discretionary returns, subject to applicable legal exceptions.

  • Prepaid return shipping labels will normally be provided for approved returns.

  • Approved refunds are typically processed within 5–7 business days.

  • Additional protections apply to damaged, defective, incorrect, or undelivered products as required by law.

For complete details, please review our Return and Refund Policy.

SECTION 7 - THIRD-PARTY SERVICES AND TOOLS

Our websites may provide access to services, integrations, or tools operated by independent third parties.

These may include payment services, shipment tracking systems, product-related services, and other external functionality.

Third-party services may operate according to their own terms and privacy policies.

We are not responsible for the independent practices of these providers except to the extent required by applicable law.

Customers should review relevant third-party terms when using external services.

SECTION 8 - THIRD-PARTY LINKS

Our websites may contain links to websites, products, or services operated by third parties.

Such links are provided for informational or functional purposes.

We do not automatically endorse or assume responsibility for the content, accuracy, security, or practices of external websites.

Transactions conducted directly with third-party businesses may be subject to separate terms and policies.

SECTION 9 - CUSTOMER REVIEWS, COMMENTS, AND SUBMISSIONS

Customers may voluntarily submit product reviews, comments, suggestions, photographs, or other content.

By submitting such content, you confirm that you have the right to provide it and that it does not violate applicable laws or third-party rights.

You grant RENOV OFFICIAL LIMITED a non-exclusive, royalty-free license to use, display, reproduce, and publish submitted content in connection with our websites, products, customer communications, and business activities, subject to applicable privacy and intellectual property laws.

We reserve the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent, or otherwise violates these Terms.

We do not assume ownership of customer-submitted content solely because it has been submitted to our websites.

SECTION 10 - PERSONAL INFORMATION

The collection, processing, storage, and disclosure of personal information are governed by our Privacy Policy.

RENOV OFFICIAL LIMITED is responsible for personal information processed through RenovOfficial.com and Stembulbs.com in accordance with applicable privacy laws and the terms of that policy.

Customers are encouraged to review the Privacy Policy to understand their rights and how their information is handled.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our websites may contain errors relating to:

  • Product descriptions.

  • Pricing.

  • Promotional offers.

  • Availability.

  • Shipping charges.

  • Estimated delivery times.

  • Product specifications.

We reserve the right to correct genuine errors and update inaccurate information.

If an error materially affects an existing order, we will communicate with the customer and provide an appropriate resolution.

Any cancellation or refund arising from such an error will be handled in accordance with applicable law.

SECTION 12 - PROHIBITED USES

Customers and visitors must not use our websites to:

  1. Engage in unlawful or fraudulent activities.

  2. Violate intellectual property or privacy rights.

  3. Submit false, abusive, or misleading information.

  4. Distribute malicious software or harmful code.

  5. Attempt unauthorized access to website systems.

  6. Collect personal information unlawfully.

  7. Interfere with website performance or security.

  8. Impersonate another individual or organization.

  9. Misuse payment, return, or customer support procedures.

  10. Engage in conduct that violates applicable regulations or these Terms.

We may restrict or terminate access for violations where lawful and reasonably necessary.

SECTION 13 - WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to provide accurate information, reliable services, and products that comply with applicable consumer protection requirements.

Website functionality and availability may occasionally be interrupted due to maintenance, technical problems, or circumstances beyond our reasonable control.

To the maximum extent permitted by applicable law, we do not guarantee that access to our websites will always be uninterrupted, error-free, or available.

RENOV OFFICIAL LIMITED will not be responsible for losses arising solely from circumstances outside its reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, or any other liability that cannot legally be restricted.

Nothing in these Terms limits mandatory consumer rights concerning product quality, delivery, refunds, or other statutory remedies.

SECTION 14 - INDEMNIFICATION

To the extent permitted by applicable law, users may be responsible for reasonable losses, claims, or expenses incurred by RENOV OFFICIAL LIMITED as a direct result of their unlawful conduct, infringement of third-party rights, or material misuse of our services.

This provision does not require consumers to indemnify the Company for losses caused by the Company's own unlawful conduct, negligence, or breach of applicable consumer protection obligations.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 16 - TERMINATION

These Terms remain effective while you access or use our websites and services.

Customers may discontinue using the websites at any time.

We may suspend or terminate access where necessary due to a material violation of these Terms, suspected fraud, security threats, or legal requirements.

Termination does not affect previously established payment obligations, valid orders, refund rights, or other legal responsibilities that survive termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other applicable transaction-specific terms, form the agreement governing the use of our websites and purchases made through them.

They supersede previous website terms concerning the same subject matter, except where separate written agreements expressly apply.

Nothing in this section overrides mandatory statutory protections or valid contractual obligations that cannot lawfully be excluded.

SECTION 18 - GOVERNING LAW AND DISPUTES

These Terms will be interpreted in accordance with the laws applicable to RENOV OFFICIAL LIMITED and the relevant transaction, subject to any mandatory consumer protections applicable in the customer's jurisdiction.

If a dispute arises, customers are encouraged to contact our support team so that we can attempt to resolve the matter fairly.

Nothing in these Terms prevents customers from seeking remedies through courts, regulators, payment providers, or other competent authorities where they are legally entitled to do so.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We may amend these Terms periodically to reflect operational changes, legal requirements, or updates to our business practices.

Revised Terms will be published on the relevant websites with an updated revision date.

Material changes will be communicated where required by applicable law.

Changes will not retrospectively remove rights already established under accepted orders or existing agreements where doing so would be unlawful.

Continued use of the websites after revised Terms become effective will be subject to applicable law.

SECTION 20 - CONTACT INFORMATION

For questions regarding these Terms, products, orders, or customer service, contact:

Legal Operating Company: RENOV OFFICIAL LIMITED

Websites:

Customer Support Email: support@stembulbs.com

Phone: +1 209-442-6899

Corporate and Commercial Relationship Disclosure

RENOV OFFICIAL LIMITED is the legal operating company responsible for both RenovOfficial.com and Stembulbs.com.

All commercial activities conducted through these websites are undertaken by or on behalf of RENOV OFFICIAL LIMITED unless a separate legal arrangement is expressly disclosed.

This includes, where applicable:

  • Customer sales and purchase transactions.

  • Product orders and payment processing.

  • Supplier and distributor relationships.

  • Wholesale and trade partnerships.

  • Commercial contracts and agreements.

  • Vendor communications.

  • Invoices and billing arrangements.

  • Product fulfillment and customer support.

  • Returns, refunds, and related contractual obligations.

RenovOfficial.com and Stembulbs.com operate as separate online storefronts under the same legal operating company.

References to either website or its associated trading name in commercial communications, invoices, contractual documents, or transactions shall refer to RENOV OFFICIAL LIMITED as the responsible operating entity, unless another contracting entity is expressly identified in writing.

Customers and business partners entering into commercial transactions through either website acknowledge that RENOV OFFICIAL LIMITED is the operating company responsible for the relevant transaction, subject to any separate written agreement and applicable law.